Useful Information

Standard Conditions
Standard Conditions Standard Conditions

Frequently asked questions and answers

1. Is it necessary to have travel insurance?
  It is highly recommended to have travel insurance as it covers the traveller against unexpected losses. Travel Today offers two good and comprehensive policies at excellent rates. Minimal travel insurance is included without additional cost when paying for tickets with a S.A. credit card.
2. Is there safe parking available at Johannesburg International Airport?
  Yes. Two parking areas are available for short to long term parking and is attended on a 24h basis. The Executive parking is in an undercover parking garage, whereas the other parking area utilizes covered carports. www.acsa.co.za
3. What do I need to hire a car overseas?
  You will need a valid South African driver's license. It is further recommended to obtain an international driver's license. To obtain this, you will need certified copies of your identity document (ID), a valid driver's license, two passport size photographs and an application form.
4. For which countries do I need a visa as a South African citizen?
  You will need a visa when entering UK, USA, Canada, European Union, Scandinavia and Australia; to name a few examples.
5. What about vaccinations & inoculations?
  Travel vaccines are available at the Nelspruit Travel Advisory and Immunization Clinic. To enquire further, please phone Dr's Dave Dürrheim and Kelvin Billinghurst at +27(0)13 753 2935 or visit the Nelspruit Civic Centre, 1 Nel Street. We are happy to assist with other information at request, including the closest centres for non-Nelspruit residents. Please check with your doctor on what inoculations you require for the country(s) you will be visiting. If you require a Yellow Fever vaccination then you will need an inoculation certificate to take with you on holiday. Failure to do this will definitely result in you not being allowed to enter that country.
6. What are the check-in times?
  Domestic air travellers are required to check-in at least one hour prior to departure, while international travellers are expected to check-in at least two hours prior to departure, except when travelling on direct flights to the USA, where you will be required to check-in at least 3 hours prior to departure.
7. What are the baggage allowances?
  For European, African and Australian destinations 20 kg of check-in baggage are allowed in Economy Class, as well as 7 kg of hand baggage. In Business Class the limitation on check-in baggage is 30 kg and in First Class 40 kg. Travelers to American (USA, Canada, Mexico and the Caribbean) to please enquire as the airline’s allowances vary.
8. Do I have to take Malaria tablets?
  Northern parts of South Africa and most countries in Africa and Asia are Malaria areas. Malaria is a potentially fatal disease. Please ensure that you have consulted your doctor as to what prophylactics you should take for that particular country. Please also use insect repellent at all time.
   

Other Useful Information

1. VAT Refunds (South Africa)
  Purchases made in South Africa are subject to a government Value Added Tax (VAT). You, as a visitor, can often recover most of the tax on items not intended for use in Africa. The amount of tax refunded varies for each country and sometimes from store to store. Minimum Purchase: Most countries require a minimum amount of purchase before VAT refunds apply. The amount varies by country, and in South Africa, the minimum is established by the stores themselves. The minimums range from about $15 to $340, valued in U.S. dollars. In South Africa, to claim a VAT refund, the total value of items on which a refund is claimed must exceed R250.00 (approximately $30.00). On small purchases, a refund isn't usually worth the effort, but it can be rewarding on larger purchases. Here are the general procedures: 1. Documentation - Simply identify yourself as a tourist to the shop assistant, and request a Tax Invoice for the goods that you have purchased. 2. Inspection - Inspections must be evidenced by an endorsement on the relevant tax invoice by a VAT Refund Official or South African Customs official. On departure from the airport you must present your purchases as well as the relevant tax invoices to the VAT Refund Official for inspection. If your purchases are too large to be kept as hand -luggage and are to be transported as part of checked luggage, you must present the goods and relevant tax invoices to an official prior to the goods being checked in. 3. Claim your VAT refund - on departure form one of the international airport present your claim to the VAT Refund office. Your refund will be made by rand cheque payable anywhere in the world except South Africa. The Cheques may be cashed at the airport banking facilities, into major currency of your choice, details will be provided by the Administrators office at the airport
2 Customs Information
  Prior to Departure: Be sure to declare valuable foreign-made articles (cameras, watches, etc.) at a customs office in your home city before departing for your trip. Without a customs declaration or sales receipt, the customs official may assess duty on these items upon your return. Customs Restrictions for Entering (South Africa): South Africa has set the following amounts of tobacco and alcoholic beverages that non residents may bring into the country -- duty free: You may take 400 cigarettes, 50 cigars and 8.8 ounces (250 grams) of tobacco; 33.8 ounces (1 litre) of liquor and 67.6 ounces (2 litres) of wine. Amounts above these limitations may be subject to a high import tax. Duty-free products should be carried in your hand luggage for easy inspection. There is a flat-rate duty of 20% on gifts in excess of R500 up to R10, 000. www.asca.co.za
3. Sun Warning
  The sun's intensity is quite strong in Southern Africa. To avoid serious burns, use plenty of sunscreen. You'll also want to bring along a hat and sunglasses.
4. Cameras and Film
  Most types of film material, colour slide and negatives as well as video tapes are readily available in all major centres and holiday resorts, fast reliable processing services are available in the major centres and some resorts. Binoculars are always useful, though not essential, in the game parks and on tour. Digital is for most a better option, since the temperatures in Africa can affect film.
5. What Clothes to pack
  Pack what you normally wear in warm, temperature climate. In game parks, at holiday resorts and on tour, casual clothing is advisable. In city hotels and restaurants dress is more formal in the evenings. On tour, wear comfortable clothing for travelling and comfortable shoes for walking. Warm clothing must be packed for the later afternoon and early morning game viewing in the game parks. Deserts like the Namib and Sahara can get extremely cold during the night.
6. Personal Safety
  It is advisable to follow internationally accepted guidelines with regards to personal safety Carry only as much cash as necessary. Leave valuables in the hotel safety deposit facility. Do not walk alone in apparently deserted places. Be aware of the possibility of pickpockets and bag-snatchers. Ensure you have adequate and appropriate insurance cover. Carry separately, a photocopy of your passport details. Trust your instincts and go where other tourists go and speak to locals about good spots.
7. Electricity
  The standard electricity supply in South Africa is 220/230 volts AC 50 Hz. Appliances compatible with all international plugs are obtainable locally. Most of the rated hotels will have such adapters available.
8. Tipping
  In restaurants a gratuity of 10% of the bill (tab) is generally applied, depending on the standard of services. Restaurants do not usually include the tip in the bill. Luggage Porters are as a rule given R1 per item of luggage, while taxi drivers expect 10% of the fare.
9 Banking Hours
  Commercial banks are open from 09H00 to 15H30 on weekdays and from 08H30 to 11H00 on Saturdays. Banks are closed on Public Holidays.
10. Shopping
  Trading Hours are generally from 08H00 to 17H00 on weekdays and from 08H00 to 13H00 on Saturdays. In cities shopping centres are open on Sunday Mornings. Flea markets and informal street vendors trade throughout the week.
11. Language
  South Africa embraces a diversity of cultures often contrasting in lifestyles. Eleven languages have official status; they are English, Afrikaans, isiNdebele, Northern Sotho, Southern Sotho, siSwati, Xitsonga, Setswana, Tshivenda, isiXhosa, and isiZulu.
12. Climate
  An extended summer season from October to March is enjoyed throughout the country. The Cape coastal belt, famed for the excellence of its wines, has a distinctive Mediterranean climate, while sugar-cane and bananas flourish in the subtropical conditions of KwaZulu -Natal. The high inland plateau has sharper variations in temperature. South Africa is generally sunny and the precipitation levels are approx. 502 mm annually, making it ideal to visit throughout the year. South Africa boasts and average of 8.5 daily hours of sunshine compared to 6.9 hours of sunshine in New York. The sun can be fierce and use of a sunscreen is recommended.
13. Water
  South Africa has an abundance of water and most cities and towns have completely safe drinking water from the tap. Mineral water is as available as well as Sodas. Elsewhere in Africa always carry sufficient water supplies for your Safari or Tour. Never drink water from a stale source or that has a bad odour but rather look for running water. Always confirm with locals if water sources are drinkable.

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